At National OnDemand, we provide comprehensive, ongoing maintenance solutions designed to ensure the long-term reliability and performance of the fiber networks our clients depend on. Our dedicated teams handle planned, emergency, and upgrade work, with response times that meet or exceed service level agreements, and we support every facet of network upkeep, from mainline fiber facilities to drop cables and customer premises.
Every hour a network sits down costs our clients revenue, customer trust, and ground against their competitors, and that pressure grows as more of the traffic on their routes carries data center and enterprise connections. Our central market presence, stocked warehouses, and experienced leadership put materials and expertise within reach when our clients need them most. Whether a client needs routine maintenance, rapid response during a catastrophic event, or a custom-tailored maintenance program, National OnDemand is ready to support their network's ongoing success.
24/7 Emergency Restoration
When a fiber cut takes a network down, every minute of outage reaches our clients' customers, their service level commitments, and their reputation. Our 24/7 Emergency Restoration services keep on-call crews ready around the clock, prepared to mobilize within an hour and restore service as quickly as conditions allow, whether the damage comes from a dig-in, a vehicle strike, or a storm.
- On-call crews available 24/7/365
- Mobilization within one hour
- Fiber cut and damage restoration
Our restoration crews arrive equipped with the excavators, directional drills, plows, and bucket trucks that aerial and underground repairs demand, so a single team can complete the work without waiting on additional trades. When hurricanes, tornadoes, or ice storms damage networks across an entire region, we scale crews through contingency plans prepared well before the event, drawing on stocked warehouses to keep material flowing. National OnDemand helps our clients restore service quickly when the pressure is greatest.
- Catastrophic event and storm response
- Scalable crews and contingency planning
- Stocked warehouses for rapid material access
Preventive & Scheduled Maintenance
Most network outages begin as small problems that go unnoticed until they affect service. Our Preventive & Scheduled Maintenance services give our clients a structured program of routine inspections, testing, and planned work designed to catch those problems early, extend the life of their plant, and reduce the emergency calls that disrupt their customers and their budgets.
- Routine inspection of fiber cables and equipment
- Planned maintenance with flexible scheduling
- Custom-tailored maintenance programs
Our inspections extend inside the facilities where networks converge, covering optical termination shelves and cabinets, network switch error indicators, optical power levels, equipment power sources, and bonding and grounding. Along the way, we re-dress unorganized fiber jumpers and add missing labels, leaving our clients' facilities cleaner and easier to troubleshoot. Planned work is scheduled around our clients' maintenance windows, and inspection history can help identify potential failures before they occur. National OnDemand helps our clients stay ahead of problems rather than reacting to them.
- Optical power measurement and documentation
- Bonding, grounding, and power source inspection
- Jumper re-dressing and label correction
Network Upgrades
Many networks built a decade ago were designed for the traffic of their time, and they now carry demand their original designers never anticipated. Our Network Upgrades services help our clients add capacity and extend the life of existing plant without the cost and disruption of a full rebuild, from overlashing new cable on existing aerial strand to replacing aging, low-count cable with the fiber counts their growth requires.
- Fiber count and capacity expansions
- Overlash on existing aerial plant
- Placement in existing conduit
Upgrades usually take place on routes already carrying live traffic, so every cutover is planned around our clients' maintenance windows and coordinated closely with their network operations teams to keep customers in service. Where aging plant, road widening, or utility work requires it, we also relocate and reroute existing facilities with the same care. National OnDemand helps our clients' networks keep pace with the demands placed on them.
- Planned cutovers within maintenance windows
- Route relocations and reroutes
- Aging plant replacement
Fault Location & Repair
Not every fiber problem announces itself with a clear cut. Rising loss, intermittent errors, and degraded signals can be difficult to trace across miles of aerial and underground plant, and every hour spent searching extends the impact on our clients' customers. Our Fault Location & Repair services pinpoint the source of the problem using OTDR, optical power meters, and GPON test equipment, then correct it with precision.
- OTDR and optical power meter testing
- GPON troubleshooting
- Aerial and underground fiber repairs
Our crews work across every part of the network, from mainline fiber facilities and splice points to drop cables and customer premises equipment, so our clients can rely on a single partner from the core to the home. Repairs are verified through testing before the crew leaves the site, and damage assessments and repair records can be reconciled with our clients' network documentation to keep it accurate. National OnDemand resolves faults thoroughly so they stay resolved.
- Mainline and splice point repairs
- Drop cable repair and replacement
- Damage assessment and records reconciliation
Case Study
National OnDemand, Inc. was brought in to tackle these challenges, providing the expertise and resources needed for successful project execution. From the outset, National offered competitive pricing and the flexibility to quickly mobilize and adjust their workforce as the project evolved, ensuring timelines and quality were maintained. Their commitment to communication and problem-solving, especially with landowners and local concerns, allowed for efficient deployment with minimal disruption. This led to the ahead-of-schedule completion of the fiber infrastructure, positioning MidSouth to deliver top-tier internet services to their community.
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(c) 630-408-9877
(o) 877-263-1052 x9385
janet.sanford@nationalondemand.com
(c) 336-516-4356
(o) 877-263-1052 x1052
wade.boteler@nationalondemand.com
